The 16%

One trait that almost every great leader possesses is the ability to empathize with others. Empathy may or may not come naturally to you, but if you want to raise your leadership abilities to the next level, cultivate a greater sense of empathy. Having empathy for someone does not imply that you agree with them or excuse poor behavior, but it does mean that you deliberately and honestly look at the situation from the other person’s perspective.

Empathy helps create one of the most critical ingredients needed for successful relationships: trust. Anytime that a team is not functioning effectively, the first question a leader should ask is, “How high is the trust between us?” Trust may not be missing, but if it is, there’s nothing a leader can do to compensate for its absence.

What does trust have to do with empathy? Empathy helps create trust in at least two…

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