The 16%

I love texting, instant messaging, and e-mailing people. It’s just easier for me to write a quick note and press “send”, but there’s a very important element that’s missing from everything that I write down—attitude.

“Attitude is a little thing that makes a big difference” –Winston Churchill

You never know how crucial attitude is until it’s gone, especially in large organizations where everybody doesn’t know each other. A bad e-mail could become your first impression.

I always find it funny when a big executive sends me an e-mail typed with a large childish font in a ridiculously bright color. How can I take that seriously?

And how many times have you read an e-mail and thought, “He/she sounded mean in that e-mail” or “I didn’t like the tone of that e-mail”?

Whether you realize it or not, there is a tone that is relayed through written communication. That’s why e-mail…

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