Challenge #3: it’s easier to focus on visible actions
It may seem easier to focus on visible actions and outcomes than invisible skills and competences, but it leads to a trap of repeating what doesn’t work.
Peoples’ behaviours are what are seen – so we overly focus on them.
Worse still, the prevailing myth is something like “If you want something done in business, measure it. If you want something done well, monetize it.”
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