The 16%

Every organization claims high ethical aspirations. Unfortunately, the least character-driven team members often tend to be the most “ethical” because they know EXACTLY where the line is and make sure they never cross it. Meanwhile, the most character-driven members of the team get caught in “gotcha” ethics violations because they were not worrying about where the line was since they knew their motives were pure.

It is time to quit trying to be “ethical” and instead create a character-driven culture. A formal ethics policy is still necessary, but we need to transition beyond a policy as the standard to aspire to, and make it the lowest common denominator foundation, upon which is constructed a more noble cultural value system.

When it comes to behavioral standards, there are four progressive levels. Organizations who create cultures of sustained excellence tend to operate at the fourth level.

The first level is simply compliance…

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